1. Cancellation Period: Customers have the right to cancel their order within 24 hours of purchase or before the order is shipped. After this period, orders cannot be canceled. This applies to specifically In-stock/ready to ship stones. For special orders/customized requests, please call us to verify.

2. How to Cancel: To cancel your order, please contact us at below details with your order details. We will confirm the cancellation and process any applicable refunds.

3. Non-Cancelable Items: Orders for custom or personalized diamonds, or items marked as “Final Sale,” are non-cancelable once the order is confirmed.

4. Return Policy: If you decide to return your diamond after receiving it, please refer to our Return Policy for specific instructions and conditions.

5. Changes to the Policy: We reserve the right to modify this cancellation policy at any time. Changes will be posted on our website, and your continued use of our services will constitute your acceptance of the revised policy.

If you have any questions regarding our cancellation policy, please don’t hesitate to reach out at 778-538-9711 or  craftycaratdiamonds@gmail.com